Looking at Your Website like a Customer
It is way too easy for us to get comfortable in our own little worlds. We often get to the point that we are numb to things that we see every day. It is like we are walking around with blinders on that stop us from actually seeing the way things actually are. We do that in our home environment, our daily job and all too often we take that same approach to our websites. We need to step back and look at it with fresh eyes and only then is it likely that we will see the flaws that are present in the concept.
For example if we were running a website based on a need to help someone attain a US Green Card. That site would have information from the USCIS that would be designed to help illegal aliens become legal to remain in this country. It would be full of pertinent information which we obtained form the United States Immigration service.
Now technically we could simply place the information on the website and call it complete. However it would be very boring and in the eyes of people coming to the website, it may give them the information that they need and they would be able to get what they needed from the site. But in reality it is unlikely that these folks would then turn around and tell other people that they know about that particular site.
If we now stood back and looked at the site like a stranger, we might see that there are ways that we can impart the information from the United States Immigration department in such a way that it is less stale. We can redesign things so that getting that US Green Card becomes more enjoyable and that the USCIS is put in a more favorable light. That will make it far more likely that the people that use your service will tell other about how they enjoyed the experience.
All of that will translate into more traffic and that will equate to more dollars in your pocket and that is truly what it is all about unless you are doing this out of the kindness of your heart to help people. Even then at some point you need to make a little bit of money to validate that things are working correctly.
It is certainly no easy matter to take something stagnant and boring like the United States Immigration process and turn it around to where getting a US Green Card is a fun thing to do. You also will find it hard to get to the point that the USCIS look like a great place in the eyes of the people going through the system. The best that you can hope for here is that it is tolerable and that the issues become easily forgettable and that the customer has as easy a time as they can, given the circumstances.
Sometimes it is the small things that make the largest impact.